Terms of Service

Waggy is operated by [PLACEHOLDER: registered legal entity name], registered in Belgium under company number [PLACEHOLDER: company number (KBO/BCE)], VAT [PLACEHOLDER: VAT number], with registered office at [PLACEHOLDER: registered business address] (“Waggy”, “we”, “us”).

Waggy is not yet formally incorporated. Nothing in this draft implies that incorporation has taken place. The identity of the operating entity must be completed before public launch. [LEGAL REVIEW: confirm entity form and pre-incorporation liability]

Contact: [PLACEHOLDER: support email] · Website: [PLACEHOLDER: official domain].

Waggy is an online marketplace that connects pet owners (“Owners”) with independent pet-care providers (“Providers”) for services such as dog walking, pet sitting and related care.

The pet-care service contract is concluded directly between the Owner and the Provider. Waggy is not a party to that contract, does not itself provide pet care, and does not employ Providers.

Waggy provides the tools around that contract: discovery and profiles, booking requests, secure payment processing, in-app chat, audio/video calls, live GPS walk tracking, photo walk reports, reviews, safety and incident reporting, and customer support.

[LEGAL REVIEW: platform liability position under Belgian law and EU platform rules (P2B Regulation where applicable, Digital Services Act).]

EU consumer and marketplace transparency rules require that Owners know whether they are buying from a trader (business) or a private individual, because consumer-protection rights differ.

Each Provider must declare whether they act as a professional/business provider (trader) or as a private individual, and must actively confirm that the declaration is accurate and will be kept up to date. Waggy never assigns this status automatically and does not conclusively determine any Provider’s legal or tax status. The declared status is shown on the Provider’s profile and again during the booking request and before payment. [LEGAL REVIEW: definition wording and the consumer-rights explanation shown to Owners — checklist items LD-1 and LD-6.]

New Providers cannot become publicly visible or accept bookings until they have made this declaration. Providers who joined during the private beta may temporarily remain undeclared while the beta runs; they are flagged in-app and block public-launch readiness until they have declared. [LEGAL REVIEW: whether grandfathered undeclared providers may lawfully remain bookable during the invite-only beta — checklist item LD-8.]

Providers who declare as a trader must provide their business details (legal or trading name, KBO/BCE company number, VAT number where applicable, business address and business contact details). During the private beta, only the trader status, the legal/trading name and the KBO/BCE number are shown publicly; a wider pre-contract business-information disclosure may be required after Belgian legal review. The current disclosure fields have not been legally approved. [LEGAL REVIEW: public vs pre-contract disclosure scope — checklist item LD-2.]

Business details provided by a Provider are treated as self-declared and are not presented as verified unless a Waggy administrator has completed an official-registry check or a documented manual verification. Waggy administrators may review, verify or correct a declared status, with a mandatory reason; every declaration, correction and verification decision is recorded in an audit history. [LEGAL REVIEW: verification standard required at public launch — checklist item LD-4.]

You must be at least 18 years old to create an account. Information provided at registration and in your profile must be accurate and kept up to date.

Accounts are personal and may not be shared or transferred. You are responsible for keeping your login credentials secure.

During the private beta, account creation is by invitation and features may change or be withdrawn.

Waggy operates a provider verification programme (identity document check and, for safety-sensitive services, a criminal-record extract review). Verified status means the relevant documents were reviewed and accepted by our team at a point in time.

Verification reduces risk but does NOT guarantee that no incident will ever occur, and is not an endorsement, employment reference or insurance. Owners remain responsible for assessing a Provider’s suitability (profiles, reviews, a meet-and-greet before first booking is strongly recommended).

Waggy may suspend or remove verified status when documents expire, when information proves inaccurate, or following incident review.

Bookings are requested by the Owner, and accepted or declined by the Provider. A booking becomes binding between Owner and Provider when it is accepted and paid.

Payments are processed by Stripe. Waggy never stores full card details. Prices are shown before booking; the platform commission charged to Providers is described in the Provider Terms.

All payments for services booked through Waggy must be made through the platform. Attempting to move payment off-platform is prohibited (see Section 8) — this protects payment security, refund handling and the safety programme.

Cancellations and refunds are governed by the Cancellation & Refund Policy, which forms part of these Terms.

Waggy offers an optional paid subscription (“Waggy Plus”) with monthly and yearly billing via Stripe. Subscription benefits, prices and billing cycles are shown at purchase.

Subscriptions renew automatically until cancelled. Cancellation stops the next renewal; the current period remains active until it ends. Statutory withdrawal rights for consumers are described in the Cancellation & Refund Policy. [LEGAL REVIEW: 14-day withdrawal right application to digital subscription and its waiver mechanics under Belgian implementation of the Consumer Rights Directive.]

• moving bookings or payments off-platform, or soliciting off-platform payment (detected patterns may be flagged for review)
• providing false identity, verification or profile information
• any mistreatment, neglect or endangerment of animals
• harassment, discrimination or abusive behaviour toward other users or Waggy staff
• fake, incentivised or manipulated reviews
• scraping, reverse engineering, disrupting or misusing the platform or its APIs
• using the platform for any unlawful purpose

Violations may lead to warnings, feature restrictions, suspension or termination (Section 12), and where appropriate notification to authorities.

After a completed booking, Owners may leave a review. Reviews must reflect genuine experience. Waggy may moderate reviews that violate these Terms (e.g. abusive content, personal data, fake reviews) and will act transparently when doing so.

[LEGAL REVIEW: review-moderation wording against DSA content-moderation and statement-of-reasons requirements.]

The platform provides incident reporting and an emergency information flow during active bookings. In an emergency involving an animal or person, contact local emergency services first.

Waggy may review incidents, request information from both parties, pause payouts related to a disputed booking, and apply account measures. Waggy’s complaint handling is described in Section 13.

Disputes about the pet-care service itself remain between Owner and Provider; Waggy will assist in good faith but does not adjudicate legal claims between users.

Waggy provides the platform “as is” during the beta. To the extent permitted by law, Waggy’s liability is limited to damages caused by Waggy’s own gross negligence or wilful misconduct; Waggy is not liable for the performance or non-performance of pet-care services by Providers.

Nothing in these Terms limits liability that cannot lawfully be limited (e.g. fraud, death or personal injury caused by negligence).

[LEGAL REVIEW: liability caps, consumer-law limits, and insurance position (Waggy currently offers NO platform insurance/guarantee — confirm wording).]

You may close your account at any time from account settings; closure triggers the data-deletion process described in the Privacy Policy.

Waggy may suspend or terminate accounts for material or repeated violations of these Terms, with prior notice and a statement of reasons where required, except where immediate action is needed for safety, fraud prevention or legal compliance. [LEGAL REVIEW: DSA notice/appeal requirements for suspensions.]

Complaints can be raised via in-app support ([PLACEHOLDER: support email]). We aim to respond within [PLACEHOLDER: response-time commitment, e.g. 5 business days].

EU consumers may also use out-of-court dispute mechanisms. [LEGAL REVIEW: Belgian consumer-mediation service reference; note the EU ODR platform is being discontinued in 2025 — counsel to confirm correct current references at launch.]

Internal complaint handling for Providers in scope of the P2B Regulation is described in the Provider Terms. [LEGAL REVIEW: whether P2B applies given provider mix.]

We may update these Terms. Material changes will be announced in-app with reasonable advance notice; continued use after the effective date constitutes acceptance. Where law requires, we will seek renewed consent.

[LEGAL REVIEW: governing-law and competent-court clause — to be drafted by Belgian counsel. Expected: Belgian law; courts of [PLACEHOLDER: judicial district]; mandatory consumer-protection rules of the user’s habitual residence remain unaffected.]

• Privacy Policy
• Cancellation & Refund Policy
• Cookie Policy
• Provider Terms (for Providers)
• Owner Terms (for Owners)